icon caret-left icon caret-right instagram pinterest linkedin facebook twitter goodreads question-circle facebook circle twitter circle linkedin circle instagram circle goodreads circle pinterest circle

frequently asked questions

How long are the sessions?

For Couples: The first session will last 75-90 minutes in order to properly assess what's truly happening in the relationship. This session will include: talking with your partner while I observe and comment, interviews to identify your attachment styles, learning and practicing effective communication techniques and exercises to help you feel safe and secure with your partner. We'll also discuss how often we should meet.

For Individuals: Our first session together is a time for us to get to know one another, discuss your immediate concerns and determine the best course of therapy for your particular needs. Our sessions will typically last 50 minutes once a week, but may vary based on your unique circumstances.

Do you take insurance?

No, I am not on any insurance panels. I can, however, give you a monthly statement for you to submit directly to your insurance company. You will be responsible for full payment at each session. If insurance reimbursement is essential, please check with your carrier to see if they cover out-of-network couples/family therapy, and what the maximum per session benefit is allowed. This is not an issue for Health Savings Accounts (HSA), for which I can also provide required statements.

What is the cost per session?

My current fee is $250 per 50-minute hour, and $375 per 75-minute session; longer sessions are prorated at the same rate. Payment is due at the time of service. I accept Visa and MasterCard.

How do we set up an appointment?

You can leave me a voicemail at 408-248-6604, ext. 70. Please leave me your name, your phone number, and some good days and times to reach you. I'll make every effort to reach you within 48 hours. You may also send me an email at:denise@deniseroy.com

How quickly can we get in to see you?

I'm typically able to see new clients within 7-10 days, sometimes sooner.

What if we need to cancel or change our appointment?

When you schedule a session, that time is reserved solely for you. For this reason, I require 48 hours notice of cancellation or you will be charged the full fee for the session.

Are therapy sessions confidential?

All therapy services are strictly confidential and may not be revealed to anyone without your written permission, except where disclosure is required by law. Legal exceptions to confidentiality are in place to protect your safety and the safety of others. This includes when there is reasonable suspicion of child or elder abuse/neglect and where a client presents a danger to self, to others or to property.

What forms are required?

Please click on the tab "Counseling Forms" on this website. Print out a copy of these pages (if you are a couple, each of you should fill out a separate set of forms), and email (as attachments) or mail me a copy before our first session.